Want to increase customer engagement and elevate the customer experience without the cost and complexity of a full-featured contact center platform? Impact’s Inbound Cloud Call Center was designed just for you. It’s easy to set up and use through an intuitive web interface, includes the key features required by most SMBs, and integrates seamlessly with Impact’s Cloud Phone System. It provides a feature set that lets your business handle calls and callers easily, efficiently and professionally.
Improve customer service with our inbound call center feature set
SKILLS-BASED ROUTING & QUEUING
Impact Call Center’s automatic call distribution (ACD) engine with skills-based routing sends your customers’ calls to the appropriate agent based on their knowledge and experience level, and agents can be in multiple queues at the same time.
- Auto Attendant/IVR With Multiple Entry Points
- Skills-Based Routing
- Queue-Based Routing
- Multiple Queue Assignment
- Queue Callback
- Location in Queue Announcement
- Music on Hold
- Auto Answer
POWERFUL SUPERVISOR MANAGEMENT TOOLS
Call center supervisors can ensure the highest productivity and quality customer service when they manage the activities of their agents, monitor call flow, and analyze reports within the Impact Call Center platform. Listen in on agent calls or join calls when necessary through our intuitive web-based portal.
- Real-Time Management
- Dashboard and Reports
- Listen and Barge-In
- Contact History Details
- Configurable Call Monitoring
- Queue-Based Call Recording
REAL-TIME & HISTORICAL DETAILED REPORTING
Gain valuable insight into your call center performance with a wide range of user defined detailed reporting available in the Call Center Supervisor portal view.
- Customizable Dashboard
- Queue Statistics
- Agent Statistics
- Agent Availability Reporting
- DNIS Statistics
- Threshold Alerts
UC INTEGRATION AND CALL RECORDING
Impact Call Center is seamlessly integrated with our Impact Cloud Phone System and features are accessible through the Impact Online User Portal, allowing them to be accessed anywhere from any device. And inbound and outbound calls can be recorded continually or on-demand with our call recording option.
Call 844 535-0701 to add Call Center to your Impact Cloud PBX today!
*In addition to Impact Cloud PBX monthly service cost.