Audio Quality

Q: How does the sound quality compare to a traditional phone line?

ImpactConnect Hosted PBX uses the internet to transmit and receive your calls. Therefore, the quality of the service should be the same or better than your current phone solution. Please remember that service quality is dependent entirely upon your high speed internet service and your phone equipment selection.

Q: What should I do if the audio quality fluctuates?

Usually when audio quality fluctuates, this is due to problems with the internet connection. These internet connection issues are typically not related to connection speeds but are a result of packet loss (transmitted data that never makes it to the destination) during the phone connection. If you are experiencing fluctuations in voice quality we advise you to reset your internet connection by restarting your router or modem. If this does not resolve the issue you should contact your internet service provider for a diagnostic connection test.

Q: What if there is static during a call?

If you hear static during a phone call, try connecting the power adapter directly to a wall outlet. Make sure to remove any extension cords, power strips and uninterruptible power supplies (UPS). Also make sure that your phone is connected directly to the phone adapter by a phone cord no longer than 6 feet.

If the static issue continues, please contact Customer Support at 855-678-1901.

Q: What do I do if my calls have poor audio quality?

Audio quality is affected by the quality and availability of bandwidth in both your internet connection and in the network that connects your business-class phones to your internet connection and ultimately to your ImpactConnect Hosted PBX service. Poor audio quality is typically the result of a network or internet connection that is too full, causing packet loss or latency.

Customer Support:

Call us at 866 - 405 - 4646 or text us at the same number

Email us at