Hosted Call Recording

Q: What is Hosted Call Recording?
A:

Hosted Call Recording is an on-demand or continuous call recording feature available as an add-on capability with ImpactConnect Hosted PBX.

Q: What types of call can I record?
A:

You can record inbound and outbound calls. You can also record calls from all your registered devices. Internal extension-to-extension calling is not supported and HD calls cannot be recorded.

Q: How do I use Hosted Call Recording?
A:

Hosted Call Recording is easy to use! Just dial the star codes while on a call to start or stop recording or select the recording button in an active call window in the ImpactConnect Hosted PBX web portal.

Q: How much does Hosted Call Recording cost?
A:

Hosted Call Recording is an add-on feature for ImpactConnect Hosted PBX and is available for an additional fee.

Q: How do I turn Hosted Call Recording on?
A:

To start recording a call, dial *95 on an active call or go to the web portal, click on the active call window, and click the red recording button in the top left corner. If you initiate call recording in the web portal, a confirmation message will appear indicating you have started recording a call.

Q: How do I turn Hosted Call Recording off?
A:

To stop recording a call, dial *96 on an active call or go to the web portal, click on the active call window, and click the red recording button in the top left corner. If you stop call recording in the web portal, a confirmation message will appear indicating you have stopped recording a call.

Q: Can I record all my calls?
A:

Office Managers can turn on continuous call recording for users by selecting ‘Yes’ in the ‘Record User’s Calls’ window under a user’s profile in the web portal.

Q: How do I listen to my recordings?
A:

You can listen to your recordings in the ImpactConnect Hosted PBX web portal under the Call History tab by selecting the Playback button located on the right side of a call's entry.

Playback is supported on the following web browsers: Chrome, Firefox, Opera, and MS Edge.

Playback is not supported on Explorer or Safari.

Q: Where can I access my recordings?
A:

Your recordings are available in the ImpactConnect Hosted PBX web portal under Call History.

Q: How do I manage my recordings?
A:

You can manage your recordings in the ImpactConnect Hosted PBX web portal by selecting the corresponding buttons to listen to and download to your computer or local server.

Q: Can I share my recordings?
A:

Yes, you can share your recordings by downloading them to your computer or your local server and then forwarding them as email attachments.

Q: How much storage do I get for my recordings?
A:

2GB of storage is allocated across the domain per call recording user. Storage is distributed as 2X how many call recording users your domain has.

For example, if your domain has 5 call recording users, there would be 10 GB of storage available with 2GB of storage distributed to each user. (5 call recording users X 2GB of storage each = 10GB of storage per your domain).

Recordings are available in the web portal for up to 90 days (the oldest recordings are deleted when you exceed the storage limit or after 90 days). You can also download your recordings to your computer or local server.

Q: What if I need additional call recording storage?
A:

1GB of additional storage per user is available for an additional fee.

Q: Where can I use Hosted Call Recording from?
A:

You can use Hosted Call Recording from your desk phone, Mobile App, or any of your registered devices by dialing the star codes. You can turn Hosted Call Recording on and off in the web portal.

Q: What audio file format are the recordings in?
A:

The recordings are in .WAV files.

Q: Can I download my recordings?
A:

Yes, you can download your recordings as .WAV files to your computer or your local server.

Q: How long will my recordings be saved?
A:

Your recordings are saved in the web portal for up to 90 days or until your 2GB storage limit is exceeded. Older recordings are deleted after 90 days or when the system needs more storage for new recordings.

Customer Support:

Email: customersupport@impacttelecom.com

Phone: 888 - 411 - 1175